.container-Flow-chart {
  display: flex;
  justify-content: space-around;
  align-items: flex-start;
  position: relative;
  background-color: white;
  flex-wrap: wrap;
  margin-bottom: 40px;
}

.sections {
  border: 2px dashed #ccc;
  padding: 10px;
  border-radius: 10px;
  width: 200px;
  height: 480px;
  display: flex;
  flex-direction: column;
  position: relative;
  margin: 10px;
}

.sections.contact-center {
  width: 320px;
  height: 480px;
}

.sections.status {
  border: none;
}

.sections h2 {
  text-align: center;
  font-size: clamp(1.5rem, 3vw, 1.8rem);
  margin-bottom: 10px;
}

.items-container {
  flex-grow: 1;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
}

.item,
.sub-item {
  background-color: #e0e0e0;
  margin: 8.5px;
  padding: 8.5px;
  border-radius: 5px;
  text-align: center;
  cursor: pointer;
  position: relative;
  font-size: clamp(0.9rem, 2.5vw, 1.1rem);
}

.sub-item {
  background-color: #c0c0c0;
  margin: 5px 10px;
}

.contact-options .item {
  margin: 7px;
  padding: 7px;
}

#arrows {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  pointer-events: none;
}

.image-container {
  display: flex;
  justify-content: center;
  margin-bottom: 10px;
}

.image-container img {
  max-width: 100%;
  height: auto;
  max-height: 200px;
  border-radius: 5px;
}

.item.solved,
.item.unresolved,
.item.closed {
  background-color: #c0c0c0;
}

.columnss {
  display: flex;
  justify-content: space-between;
  width: 100%;
}

.columns {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.arrow {
  stroke: #999999;
  stroke-width: 2;
  fill: none;
}

.arrow-head {
  fill: #999999;
}

.sub-item.solved {
  background-color: #c8e6c9;
}

.sub-item.unresolved {
  background-color: #ffccbc;
}

.item.solved {
  background-color: #c8e6c9;
}

.item.unresolved {
  background-color: #ffccbc;
}

.item.closed {
  background-color: #bbdefb;
}

.sub-item {
  background-color: #e0e0e0;
  padding: 8px;
  border-radius: 5px;
  text-align: center;
  cursor: pointer;
  width: 70%;
  height: 40px;
}

#ticket {
  background-color: #add8e6;
  width: 70%;
  height: 40px;
  padding: 10px;
  text-align: center;
  border-radius: 5px;
  display: flex;
  justify-content: center;
  align-items: center;
  font-size: clamp(0.9rem, 2.5vw, 1rem);
}

@media (max-width: 1200px) {
  .container-Flow-chart {
    justify-content: flex-start;
  }

  .sections {
    width: 250px;
  }

  .sections.contact-center {
    width: 280px;
  }
}

@media (max-width: 992px) {
  .container-Flow-chart {
    flex-direction: column;
    align-items: center;
  }

  .sections {
    width: 90%;
    margin: 15px 0;
  }

  .sections.contact-center {
    width: 90%;
  }

  .items-container {
    flex-direction: row;
    justify-content: space-between;
  }

  .image-container img {
    max-height: 150px;
  }
}

@media (max-width: 768px) {
  .container-Flow-chart {
    padding: 10px;
  }

  .sections {
    width: 100%;
    height: auto;
  }

  .items-container {
    flex-direction: column;
  }

  .image-container img {
    max-height: 120px;
  }

  .item,
  .sub-item {
    margin: 5px;
    padding: 6px;
    font-size: clamp(0.85rem, 2vw, 1rem);
  }

  #ticket {
    width: 80%;
    height: 35px;
  }
}

@media (max-width: 480px) {
  .sections {
    width: 100%;
    padding: 8px;
  }

  .items-container {
    flex-direction: column;
  }

  .image-container img {
    max-height: 100px;
  }

  .item,
  .sub-item {
    font-size: clamp(0.75rem, 2vw, 0.95rem);
  }

  #ticket {
    width: 90%;
    height: 30px;
  }
}